Refund Policy

Last updated: [Month Day, Year] We want customers to understand clearly when refunds are available. Eligibility - If an order has not shipped, contact us as soon as possible and we will review whether the order can be cancelled and refunded. - If an item arrives damaged, incorrect, or materially different from the description, contact us within [X] days of delivery. - Custom, made-to-order, commissioned, or clearly final-sale items are generally non-refundable unless required by law. How to request a refund - Email [support email] with your order number, the reason for the request, and supporting photos if relevant. - We may request additional details to verify the claim. Refund method and timing - Approved refunds are sent back to the original payment method whenever possible. - Bank processing times vary. After approval, the refund may take several business days to appear. - Shipping fees, duties, taxes, or customs charges may be non-refundable unless required by law or caused by our error. Non-delivery or lost packages If a package appears lost in transit, contact us and we will work with the carrier to investigate before issuing a refund or replacement where appropriate. Chargebacks If you have an issue with your order, please contact us before filing a chargeback so we can try to resolve the matter directly. Contact Refund requests should be sent to [support email].